SL’s RTView^® platform is a holistic, end-to-end APM solution tailored to the needs of application support teams that provides a complete, application-centric view into the performance of critical applications. The RTView platform helps customers constantly answer the question, “What is the current health state of my applications?” and immediately troubleshoot and resolve issues within demanding SLA time frames. Over years of successful deployments, the platform has evolved to meet the specific needs of today’s application support teams, enabling them to assess the performance of their applications instantly, intuitively and with confidence.

Click to Enlarge A top 20 bank provides real-time, role-based, multi-tier visibility across hundreds of custom applications, with drill-down capabilities into individual applications and infrastructure components.

Click to Enlarge Another top 20 bank uses a custom Visio-type diagram to track application-specific component performance in the context of data/process flows to understand the broader impact of a degradation.

For large organizations today, IT does not merely support the business. IT is the business. Most look to technology as a key component of their competitive advantage. As such, these companies rely heavily on their IT environments to handle the extreme transaction volumes and overall complexity of the business. Even more challenging, these IT teams find themselves in a customer service role where they must meet rigorous service level agreements (SLAs).

However, it’s impossible to provide consistent service levels if you don’t know whether your applications are performing as expected. Without comprehensive application performance monitoring (APM), the complexity of hundreds of applications interacting with thousands of IT components is simply too much. All it takes is for one key application or component to degrade to potentially initiate a waterfall of issues that could lead to the complete failure of a critical business service.

In these situations, the cost of resolution can rise quickly as IT “war rooms” assemble in an attempt to diagnose and fix the problem. Further, such drawn-out troubleshooting exercises tie up lead technologists who might otherwise be focusing on the creation of new services to improve the company’s competitive advantage and grow the business.

Furthermore, most every large company has numerous monitoring tools in place. The infrastructure teams are highly invested in these tools and have come to rely on them heavily to ensure the performance of their specific component in the stack. However, such solutions tend to be highly siloed and do not provide end-to-end visibility to those ultimately responsible for the applications.